Refund policy

Return & Refund Policy

Last updated: October 2025

Thank you for shopping with Thorns Apparel.

We’re a small brand working hard to bring you high-quality apparel — and we want you to love every piece you order.

Please read our return and refund policy carefully before making a purchase.

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1. Returns

We accept returns within 14 days of delivery for most items in new, unworn condition.

To be eligible for a return, your item must:

• Be unused and unwashed

• Have all original tags attached

• Be returned in its original packaging

We cannot accept returns on:

• Sale or clearance items

• Gift cards

• Items marked “Final Sale”

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2. Exchanges

If you need a different size or color, please contact us at support@thornsapparel.com within 14 days of receiving your order.

We’ll do our best to help you exchange the item, depending on availability.

If the replacement isn’t available, we’ll offer store credit or a refund.

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3. Refunds

Once your return is received and inspected, we’ll email you to notify you that we’ve received it.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note:

• Shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

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4. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery at support@thornsapparel.com.

Include your order number and clear photos of the issue — we’ll replace or refund the item as soon as possible.

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5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Double-check your bank or credit card account

2. Contact your bank or card provider — sometimes it takes time to post

3. If you’ve done all this and still haven’t received your refund, email us at support@thornsapparel.com

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6. How to Start a Return

Email us at support@thornsapparel.com with:

• Your full name

• Order number

• The item(s) you’d like to return

• The reason for your return

We’ll reply within 1–2 business days with the return address and next steps.

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Thank you for supporting Thorns Apparel — as a growing brand, your patience and understanding mean a lot to us.